Frequently asked questions
Here you will find answers to the most frequently asked questions about the products we distribute.
On each product page you have the option to add it to your cart. Once you have chosen all the products for your purchase you will be able to access the Checkout screen. Once you have filled in your delivery details and paid by credit card, Paypal or Paying7 you will have placed your order.
Some products such as trolleys are only available to buy in shop. We value the work that these shops do in showing the product to their customers, so we believe it is only fair that with these products they are the only ones who can sell the item.
In the My Account section you can check the status of your order under Orders.
If you have not received confirmation of your order within 24 hours (working days), please contact Customer Service (964661733) so that we can see what has happened.
If it has not yet been shipped, yes. If it has already been shipped, you can cancel the order by paying the shipping costs.
Shipping and delivery.
Yes, the cost depends on whether it is sent to the Peninsula or to other points outside Spain.
Consult Shipping Policies.
Between 48 and 72 working hours.
En el apartado Mi Cuenta puedes consultar el estado de tu pedido en Pedidos.
En el apartado Mi Cuenta puedes consultar el estado de tu pedido en Pedidos.
Please contact us through the Customer Service Telephone (964661733) or email info@babyessentials.es.
You can contact us by e-mail (info@babyessentials.es) or by telephone on 964 66 17 33, from 9.30 to 14h.
Returns are accepted within 14 days from the date of receipt of the order.
For more information see Return Policy
We collect the items you wish to return with a transport company, and as soon as they reach us and we check that they are in perfect condition, we proceed to reimburse the amount.
You can pay by credit card, Paypal or Paying7 financing.
Please contact us through the Customer Service Telephone (964661733) or email info@babyessentials.es.
Please contact us through the Customer Service Telephone (964661733) or by email at info@babyessentials.es.
Baby Essentials offers a two-year warranty on all products and a one-year warranty on textiles. This warranty does not cover damage resulting from wear and tear or misuse. If you want to know more about the warranty, click here.
Please contact Baby Essentials directly, preferably by email to info@babyessentials.es with your proof of purchase, we will manage the after-sales service from your home.
Of course you can. You can contact your trusted shop or contact us through our email info@babyessentials.es and send us your query, if possible, accompanied by audiovisual material (photos or video). We will immediately assess the incident and provide you with an immediate solution.
Baby Essentials works with DHL, a leading shipping company. Once we assure you that we collect the product, all you have to do is pack it in a box and seal it. The carrier will pick up the trolley where you tell us and bring it to our After-Sales Service.
